How do I place an order?

You can buy our products with Paypal or your credit card. If you prefer to shop with your credit card, you need to proceed to checkout as directed and follow instructions for completing your order. Please be sure to fill in your name, address and contact number correctly.

You can also complete your purchase with PayPal, in which case you should manually transfer the required amount to the account below:

PayPal Email: penooras@gmail.com

Payments that have not been completed within 12 hours of order placement will be cancelled without further notice. Products will be shipped once payment has been completed and is visible in our Paypal account. For stock or flash sale items, payment must be made within 3 hours.

Custom items usually have a lead time between 3-6 weeks. Please note that this is an estimated lead time and can be shorter or longer depending on sourcing of materials, shipping and other general administrational matters.

Delayed items are not eligible for refunds.


How and when do I get my products?

Your products will be sent with DHL or UPS and the tracking number will be sent to you by email. 


Why isn't your packaging more sophisticated and chic?

We love our customers, but we also love our planet.

Changing consumption habits and an increase in packaging production in Turkey are creating high amounts of packaging waste. Packaging waste covers 20% of the weight and nearly 50% of the volume of the total amount of household solid waste. In 2014 a total amount of 28 million tons of solid waste was collected and disposed of, produced by nearly overall 71 million inhabitants in 1400 municipalities. Of these 28 million tons of solid waste, 18 million tons (about 64%) were disposed in professional landfills and nearly 10 million tons (about 36%) were absorbed by municipal waste disposal units. Only 127,000 tons were brought to compost facilities, which is less than a 0.5%. (connective-cities.net)

We have made a conscious choice not to feed an already troubled area with even more waste.

For our products, we use simple kraft paper and recyclable shipping bags. Natural kraft paper is unbleached to ensure minimal chemical treatment and is a biomaterial that is bio-based and completely biodegradable. It is also a mono-material that is easily recycled. We are asking our customers to be thoughtful and to demand reduced or reusable packaging.


I think I might have ordered the wrong size. What do I do?

All our products are exclusively handmade. Therefore, slight variations in size, visible loops, and knots should be expected. Please consider the size chart before you purchase any items. 


How do I care for my cotton or wool cardigan?

All our cardigans are made from natural materials like wool and cotton. Washing instructions are stated on the back of the clothing tag. We recommend that you wash your cardigans by hand in cold water, or that you set your machine to handwash/wool/delicates setting. Do not use spin cycle and do not stretch your cardigan. Gently soak the water up with a towel and air dry your wool or cotton cardigans to prevent shrinking or damage.

Important note:

Please note that there might be small visible knots, loops or stitches in our knitwear. We believe this is a part of the charm of handmade garments and a lovely reminder that there is a person behind each and every one of our products.